Terms and Conditions

These Terms and Conditions apply to all consultations, programs, workshops, courses, webinars, events, and membership groups facilitated by Katie Webber, whether delivered in person or online. By booking, enrolling, or submitting payment, you confirm that you have read, understood, and agreed to these Terms and Conditions.

1. Payments

  • All services, programs, workshops, courses, and webinars must be paid in full to secure a place, unless otherwise agreed in writing.
  • Booking confirmation will be provided via email once payment has been successfully processed.
  • Payments may be made by debit/credit card, bank transfer, or PayPal invoice (upon request).

2. Cancellations and Refunds

a) One-on-One Consultations

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment. All cancellation requests must be submitted in writing and may incur a 10% administration fee.
  • Cancellations made within 24 hours of the scheduled appointment time, or failure to attend, may incur a charge of 100% of the consultation fee.

b) Programs, Workshops, Courses & Webinars (In Person and Online)

  • A three (3) day cooling-off / refund period applies from the date of booking.
  • All cancellation requests must be submitted in writing and will incur a 10% administration fee.

Exceptions to the three-day refund period:

  • Any booking made within seven (7) days of the start date is 100% non-refundable.
  • No refunds will be issued once a program, workshop, course, or webinar has commenced.
  • No refunds apply for non-attendance or partial attendance.
  • Participants may nominate a substitute attendee up to 24 hours prior to commencement at no additional cost.
  • Where a participant joins part-way through a program, the three-day refund period does not apply.

By booking and submitting payment, you expressly agree to these refund and cancellation terms.

3. Consultation Package Completion Time-frames

  • Consultation packages must be completed within the time-frame stated on the consultation sales page at the time of purchase (for example: 6 x 60-minute sessions over 1–2 months or 12 x 60-minute sessions over 8 months).
  • Package time-frames commence from the date of the first scheduled session, unless otherwise stated in writing.
  • Any sessions not used within the allocated time-frame are forfeited, non-transferable, and non-refundable.
  • Extensions are not guaranteed and may be granted only at the sole discretion of Katie Webber under exceptional circumstances.

4. Course, Program & Workshop Completion Time-frames

  • Online courses, in-person courses, workshops, and programs must be completed within the stated delivery or access period outlined at the time of enrollment.
  • Where lifetime or extended access is not expressly stated, access is limited to the advertised program duration.
  • Failure to attend live sessions, complete coursework, or access recordings within the allocated time-frame does not entitle participants to refunds, credits, make-up sessions, or extensions.

5. Cancellation, Postponement or Changes by Katie Webber

  • Katie Webber reserves the right to cancel, postpone, reschedule, or modify any service, program, workshop, course, or webinar if required.
  • Katie Webber is not liable for any costs, losses, or expenses incurred by participants as a result of such changes.
  • Where a program is rescheduled and proceeds, the original booking remains valid.

6. Program Alterations

  • Katie Webber reserves the right to make changes to content, facilitators, venues, delivery format, schedules, or timings where necessary.

7. Code of Conduct and Right of Removal

  • All participants are expected to behave respectfully and responsibly.
  • Katie Webber reserves the absolute right, at her sole discretion, to remove or exclude any participant from any consultation, workshop, webinar, program, course, event, membership group, or online space without refund if their behaviour is deemed to:
    • Disrupt the group or learning environment
    • Compromise the emotional, energetic, or physical safety of others
    • Undermine the integrity, purpose, or values of the space
    • Involve harassment, intimidation, inappropriate communication, or boundary violations

8. Recordings

  • Online sessions and webinars may be recorded for participant access.
  • Participants who do not wish to have their voice included must notify Katie Webber in writing prior to the event.

9. Data Protection and Privacy

  • By registering, you consent to being contacted by Katie Webber regarding services and offerings.
  • Personal data will not be shared with third parties except secure payment providers.

10. External Links

  • Any links to third-party websites are provided for convenience only. Katie Webber accepts no responsibility for external content.

11. Personal Responsibility & Disclaimer

  • All services are provided for personal insight, education, and spiritual exploration only.
  • Services are not a substitute for medical, psychological, psychiatric, legal, or financial advice.
  • Participation is voluntary and undertaken at the participant’s own responsibility.

12. Australian Consumer Law

Nothing in these Terms and Conditions excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.

13. Acceptance of Terms

By booking, enrolling, or submitting payment, you confirm your agreement to these Terms and Conditions.